Contact Patient Financial Services
For Patients
- Billing Center
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- Rights & Responsibilities
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Indiana University Health is committed to helping patients address their financial concerns and questions. We're ready to help address any issue you may have with your statement or invoice, from answering questions on your bill to directing you to the proper assistance in case of financial hardship.
From our online services to our customer service staff, we offer plenty of options to help you with all your financial questions and concerns.
Online Services
Please register for a My Services account for 24 hours a day, 7 days a week access to the following online services:
- Request an itemized bill
- Update your insurance information
- Update your billing address
- Send an e-mail to Patient Financial Services
Your Questions Answered
Before you contact us, please check our list of frequently asked questions (FAQs). You may find the answer to your question!
- Questions on our online bill payment feature
- Questions on doctor bills
- Questions on hospital bills
- Questions on doctor insurance coverage
- Questions on hospital insurance coverage
- Questions about Consolidated Patient Statement (CPS)
Automated Phone Services
With our 24-hour automated phone services, you can navigate a variety of touch-tone or speech recognition menus to pay your bill, check your balance, update your information, or speak to a customer service representative.
Before calling, please have your account/invoice number available. Your account/invoice number can be found on the statement you received in the mail.
For service dates prior to Feburary 1, 2011:
For hospital billing, call:
In the Indianapolis area:
317.962.8661
Outside Indianapolis:
800.552.6871
Lafayette:
765.838.6167
877.863.8496
For physician billing, call:
In the Indianapolis area:
317.962.4777
Outside Indianapolis:
800.741.4250
Lafayette:
765.838.6168
877.863.8519
For service dates on or after February 1, 2011:
In the Indianapolis area:
317.612.2754
Outside Indianapolis:
877.668.5621
Quick Reference — Automated phone service options:
Press 1 for English
Press 2 for Spanish
Main Menu
Press 1 to make a payment. Have your account/invoice number handy.
Press 2 to update your insurance or mailing address. Have your account/invoice number handy.
Press 3 to request an itemized statement. Have your account/invoice number handy.
Press 4 to request financial assistance. Have your account/invoice number handy.
Press 9 to speak to a representative. See customer service hours posted below before calling.
Customer Service Representative Phone Services
To speak to a customer service representative, call the phone number that applies from the list above, select English or Spanish, and press the number 9 on your telephone keypad.
IU Health Patient Financial Services customer service representatives are available:
Monday – Friday, excluding all major holidays
8 am – 5 pm EST